Social Media Setup Instructions
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Step 1: If you have subscribed to our Premium or custom plans that include posting to your church’s Instagram account, visit this page on Facebook and make sure that your Instagram profile is a “business” profile. If you are subscribing to the “Standard” plan, you can skip this step.
Step 2: If you did not send us the URL to your church's Facebook page when you were placing your order, please send that to us now at info@ThinkBurlap.com.
Step 3: Once we get the link to your Facebook page, we will submit a request asking you to add Burlap as an editor (this could take up to 2 business days). This will enable us to post directly to your page. To accept the request, an admin on the page will need to do the following:
● Go to SETTINGS at the top of the page
● From the list on the left select PAGE ROLES, accept the request from Burlap, then scroll down to save the changes (you can revoke this permission at any time).
● Note: you must do this from a web browser on your desktop computer. Facebook’s mobile app will not show you everything you need to complete this step.
● Also note that Facebook will NOT send you a notification that we have made this request. You will need to check your account periodically until you see our request.
That’s it! With your Instagram account linked to your Facebook account, and with Burlap set up as an editor on your Facebook page, we can post directly to both accounts.
I can’t find a request from Burlap to add you as an editor on Facebook. Can you resend the request?
Facebook will not notify you that you have a pending request. You will not receive an email or other notice alerting you that we have requested access to your page. The only way to know is to enter the Settings on your Facebook page, then look at your page roles where you should see our request pending. It could take up to 48 hours to see our request, but if you do not see our request after that time you should investigate further. Be sure you are not attempting to do this from a mobile device via Facebook’s app. You must approve the request from a desktop computer using a regular web browser.
I am on a desktop computer but I still cannot see Burlap’s request. Help!
Are you sure you are an admin on your Facebook page? If you are an editor or some other level of permissions, you will not see our request.
What do I do if I need to cancel a post you have planned?
Burlap seeks to serve every member of the diverse body of Christ. We realize that there could be a variety of reasons apart from doctrinal or theological disagreement that a post might not "work" for any given church we serve. If you find this to be the case, we encourage you to manually remove the post after it is published. We indicate the times posts will be published in order to facilitate this action should you need to take it.
If you have other questions, feel free to contact us.